Mercure Grand Hotel Biedermeier Wien

I was so so happy I booked this hotel. It was close enough to the train, and you will enter via this beautiful charming courtyard with colourful umbrellas. The hotel is in a really good location, very quiet, close to the best gelato and breakfast spots. The room was bigger and better than I expected, and even had a bathtub!!. The staff were so kind and helpful and went the extra mile to explain all the attractions close by, and we got some really good discounts too! They also really helped us out when I was in a tough situation and had to stay an extra day later than expected. To my surprise there was even a sauna in this place!! - It was really good strong heated sauna too. We kept getting surprised every day by all the little details and extras they were giving us. I didn't understand why so many people complain when I read the reviews for this place. Overall i will definitely be coming back, and going with this chain again. The staff and facilities exceeded my expectations.

The staff was nice. The room was well furnished, even if I needed a desk to work and the one I had was a bit small. The position is nice: close to Stadpark and to the train station for the airport and for the city centre, which is 15 min walk far, by the way. Plus, there is also the city mall in the station close by. The breakfast was wonderful as well as dinner, the food was really good. I feel to recommend this hotel.

Location is perfect. In 5 min walking distance from the City-Airport train terminal. In a nice and quiet neighbourhood. Has very good transport connection-bus, train, tram and underground. Plenty of cafe, restaurants, supermarket and shopping mall close by. Old building, so it has old traditional room with modern decoration. I have the privilege room, which has coffee machine, complimentary water. nice room size and sofa and comfortable chair. continental breakfast which is fine. Has restaurant onsite.

We chose the Mercure because if its location - just 5 minute walk to the City Airport Train station. We were very surprised at how lovely the hotel was combining old world style and beautiful modern amenities. To our surprise, we were chosen as The Guest of the Day and presented with a room upgrade, 2 free drinks at their bar and access to items in the minibar for free. As you can see in the pictures, the 'privelege' room was amazing - spacious, beautifully appointed and comfortable. Regarding the location, there are lots of food options (food carts as well as restaurants) and shopping up and down the street. Don't let their window upgrade renovation stop you from staying here. It is the perfect jump off point for all your tours in Vienna with easy Tram and metro access and the biggest plus is the ability to drop your luggage as soon as possible after arriving in the city! Many thanks to the Mercure for a wonderful stsy.

The hotel’s location near the city center is very convenient. The toiletries provided were complete, which was a nice touch. Most of the staff were friendly and accommodating, except for the bartender, who fell short of expectations. A standout feature was the complimentary room upgrade, which included free drinks and a fully stocked mini-bar—definitely a pleasant bonus. Overall, it’s a good option with a mix of positives and minor drawbacks, especially if location and perks are priorities.