Mercure Grand Hotel Biedermeier Wien

We had a thoroughly wonderful stay in this hotel. It is situated in the perfect location to visit the city on foot, and also to arrive from Vienna Airport. There is a direct train (the red OBB VOR which costs just €4.40 oneway) to get from Vienna airport direct to Wien Mitte station, and then from here it’s not even a 10 minute walk. The alternative is taking the green CAT direct train (which costs about €15 one way). The hotel was fully equipped with everything, and everyone was very pleasant. It is conveniently located and all the tourist attractions are within walking distance (anything between 20-30mins on foot). The city of Vienna is very well organised, clean and safe so it is a pleasure to walk everywhere.

I was so so happy I booked this hotel. It was close enough to the train, and you will enter via this beautiful charming courtyard with colourful umbrellas. The hotel is in a really good location, very quiet, close to the best gelato and breakfast spots. The room was bigger and better than I expected, and even had a bathtub!!. The staff were so kind and helpful and went the extra mile to explain all the attractions close by, and we got some really good discounts too! They also really helped us out when I was in a tough situation and had to stay an extra day later than expected. To my surprise there was even a sauna in this place!! - It was really good strong heated sauna too. We kept getting surprised every day by all the little details and extras they were giving us. I didn't understand why so many people complain when I read the reviews for this place. Overall i will definitely be coming back, and going with this chain again. The staff and facilities exceeded my expectations.

Location for the centre of Vienna - pretty good - 15 minute (pleasant) walk. Helpful staff ready to give directions and advice. Room was well equipped, and serviced for the second day as well (not expected for a two night stay) Resturant - evening meal good. Breakfast has a wide selection. Nice touch of personal omellette maker. First morning - chaos as drinks machine faied and took a while to fix - at the time of peak customer demand. It was fixed but not a lot of engagement from staff to apologise and provide updates. Closeness to station made it easy to walk to and catch a train for the airport upon departure.

Location is perfect. In 5 min walking distance from the City-Airport train terminal. In a nice and quiet neighbourhood. Has very good transport connection-bus, train, tram and underground. Plenty of cafe, restaurants, supermarket and shopping mall close by. Old building, so it has old traditional room with modern decoration. I have the privilege room, which has coffee machine, complimentary water. nice room size and sofa and comfortable chair. continental breakfast which is fine. Has restaurant onsite.

The staff was nice. The room was well furnished, even if I needed a desk to work and the one I had was a bit small. The position is nice: close to Stadpark and to the train station for the airport and for the city centre, which is 15 min walk far, by the way. Plus, there is also the city mall in the station close by. The breakfast was wonderful as well as dinner, the food was really good. I feel to recommend this hotel.